Thursday, March 24, 2016
Madison Apartment Group, a leading owner and operator of apartment communities headquartered in Pennsylvania, received an Exceptional Company Score by SatisFacts Research LLC, the multifamily industry's premier resident satisfaction research provider and leading authority on resident retention.
Each year, SatisFacts surveys tens of thousands of apartment residents nationwide. Madison was one of only 50 companies in the nation to be named Exceptional as part of SatisFacts 2015 Insite Company Awards. SatisFacts also named Madison one of the Nation’s "Top Five" Companies receiving its Exceptional ranking.
In addition, 45 of Madison’s 48 properties received the National 2015 Satisfaction Award for having scores of at least 4.0 or higher out of five on the rating system.
These recognitions mark the third year in a row that Madison Apartment Group has achieved an Exceptional score and both Portfolio and National Awards from SatisFacts.
According to Dean Holmes, Chief Operating Officer, “The employees at Madison work hard to provide top-level customer service. Being recognized in the industry, based on our resident feedback, is a testament to our commitment of providing an exceptional living experience for our residents.”
SatisFacts is the leading provider of resident surveys, focusing on multifamily retention and reputation management. The firm uses a five-point satisfaction rating system focused on surveying how residents feel about their living environment and service.
About Madison Apartment Group
Madison Apartment Group is a national leader in apartment management. Our portfolio includes approximately 10,000 apartments in 48 communities.