On April 5, 2013, Madison Apartment Group competed in the Apartment Association of Central Pennsylvania’s Maintenance Mania® which was held at the Holiday Inn Grantville in Harrisburg, Pennsylvania. The competition pitted 70 maintenance team members from 13 area multifamily management companies against each other in eight maintenance related challenges, designed to test their skills and knowledge and earn them a chance to grab the title Maintenance Mania National Champion.
Madison’s service teams proved their superior skills and speed at the event, placing 1st, 2nd or 3rd in five of the eight events. Madison finished first in the overall event with Madison Dogwood’s Aaron Dodsworth bringing home the 1st Place title for Best Overall Time with his quick speed and excellent skills. Congratulations Aaron!
The following service team members proudly represented the company at the event and finished 1st, 2nd or 3rd in the respective events:
Other service team members who took part in the event included Kyle Tibbet, Madison Montgomery; Kenny Block and Ozzie Pena, Madison Wynnewood Park; Charles Manning, Madison Valley Manor; Hector Gonzalez and Matthew Wolf, Madison Woodland Plaza; Noah Singer, Madison Exton Crossing; Shawn Dailey, Madison Green Valley; Myrl Coon, Madison Hamilton Park; Al Iezzi, Madison Reed Farm; Jeremy Condon, Madison Society Hill; George Phelps, Madison Concord Court; John Keilman, Madison Westridge Gardens and Jason Gleiter, Madison Hunt Club. Thanks for representing the team!
Madison’s service team in Virginia also took part Maintenance Mania. The event was hosted by the Central Virginia Apartment Association’s Maintenance Mania and held on March 14, 2013 at the Holiday Inn Koger Center South in Richmond, Virginia. 76 maintenance team members from 14 area multifamily management companies took part in the all-day event.
Daniel Vaca-Perez, Madison England Run, grabbed 3rd Place for Best Overall Time while Dannie Canter, Madison Falls Run, took home 1st Place in the Deadbolt Lock Challenge. Also representing Madison at the event was Madison’s England Run’s Jon Curry. Thanks for competing and making us proud!
Maintenance Mania is a national competition where maintenance technicians compete against each other in skill-based games built around common maintenance activities. The competition includes a pinewood derby style car race where the cars are made out of maintenance supplies. NAA affiliates host Maintenance Mania® events across the country to recognize maintenance technicians with awards, prizes and bragging rights. Winners from each local event get a chance to qualify for a spot at the National Championship held at the annual National Apartment Association Education Conference & Exposition.
Madison Apartment Group was honored with 29 Best of Living Awards by The Apartment Association of Central Pennsylvania (AACP) at its annual awards ceremony held on Thursday, September 27, 2012. The Best of Living Awards are bestowed annually to apartment communities exhibiting excellence in operation and service standards.
The 28 awards were given to 15 of Madison’s Central Pennsylvania communities including:
Madison Barrcrest Manor
Curb Appeal – 1st Place
Leasing/Marketing Excellence – 1st Place
Maintenance Excellence – 2nd Place
Overall Community Excellence – 2nd Place
Madison Exeter
Curb Appeal – 1st Place
Madison Greenview Terrace
Curb Appeal – 1st Place
Leasing/Marketing Excellence – 1st Place
Overall Community Excellence – 2nd Place
Madison Hamilton Park
Maintenance Excellence – 2nd Place
Madison Hershey Heights
Leasing/Marketing Excellence – 1st Place
Overall Community Excellence – 2nd Place
Madison Lebanon Court
Leasing/Marketing Excellence – 2nd Place
Madison Macungie Village
Maintenance Excellence – 3rd Place
Madison Reed Farm
Curb Appeal – 2nd Place
Leasing/Marketing Excellence – 2nd Place
Maintenance Team Excellence – 1st Place
Madison Society Hill
Curb Appeal – 2nd Place
Madison Valley Manor
Leasing/Marketing Excellence – 3rd Place
Madison Victoria Crossing
Leasing/Marketing Excellence – 1st Place
Maintenance Excellence – 3rd Place
Overall Community Excellence – 3rd Place
Madison Village Green
Leasing/Marketing Excellence – 2nd Place
Maintenance Excellence – 2nd Place
Overall Community Excellence – 2nd Place
Madison Woodland Plaza
Curb Appeal – 1st Place
Leasing/Marketing Excellence – 2nd Place
Maintenance Excellence – 2nd Place
Madison Wynnewood Park
Leasing/Marketing Excellence – 1st Place
Community Excellence and Team Members Recognized
In addition to Madison communities that were given awards, 6 of Madison’s Central Pennsylvania office and maintenance team members were also recognized by the AACP as follows:
Property Manager of the Year
Nicole Loser – 2nd Place
Madison Hershey Heights
Leasing Professional of the Year
Laura Appleman, Senior Community Director
Madison Park Court, Madison Victoria Crossing and Madison Woodland Plaza
Maintenance Technician Excellence
David Rothermel, Madison Exeter – 2nd Place
Madison Supervisor Excellence
Michael Shaw, Madison Exeter – 1st Place
Al Lezzi, Madison Reed Farm – 3rd Place
Rookie of the Year Excellence
Jeff Erney, Service Technician, Madison Reed Farm – 2nd Place
The Awards Program and the AACP
The awards program is open to members of the AACP, a local affiliate of the National Apartment Association, and was established in an effort to recognize those properties and individuals within the Central Pennsylvania apartment industry who have exhibited excellence and professionalism.
Categories for the awards include:
- Curb Appeal
- Leasing and Marketing
- Maintenance
- Overall Community
- Management Company of the Year
- Community Service Excellence
- Maintenance Supervisor of the Year
- Leasing Professional of the Year
- Property Manager of the Year
- Maintenance Technician of the Year
- Maintenance Team of the Year
- Regional Manager of the Year
AACP is a not-for-profit association that strives to support education and professionalism within the multifamily housing industry so that its members are successful in providing quality rental housing in Central Pennsylvania.
As the new Human Resource Manager of Madison Apartment Group (Madison), Megan Hall is responsible for the management and oversight of the company’s employee relations, payroll, performance management, benefits and leave administration, safety programs and organizational planning. This week, we caught up with Madison’s newest professional to get her thoughts on her new role, vision for the future and how she enjoys spending her free time.
Can you tell us a little about your role and responsibilities as the new Human Resources Manager of Madison Apartment Group?
As the new Human Resources Manager, my responsibilities will include providing human resources leadership and expertise in employee relations, payroll, performance management, benefit and leave administration, safety programs and organization planning. Most importantly, I will be partnering with senior management to ensure that the strategic human resource goals, policies, training, communication, succession plans and programs are all aligned with Madison’s mission to provide a fun and dynamic workplace for its community management teams.
What attracted to you to Madison Apartment Group?
Originally, I was attracted to the company because I have never worked in the multifamily industry and was impressed with the national presence and portfolio of Madison. I look forward to working with Dean and the entire senior management team to realize the company’s goal of creating a top tier human resources department for the growth and development of all the team members at Madison.
How does your previous experience help you in your new role?
In my previous roles, I have successfully implemented and delivered training for new programs including on boarding, harassment at work, annual performance reviews, 401K plans, open enrollment and other special programs. Furthermore, I have implemented best hiring practices such as sourcing and screening candidates, structured behavioral interviewing and background and screening testing. I strongly believe that all of this experience will allow me to further develop human resource leadership and support for Madison’s team members throughout the country.
What are your goals in your new role for Madison Apartment Group over the next year? Five years?
My goal for the first year is to master the day to day management of the human resources department while creating new programs and initiatives to be launched in the next few years. My long term goal is to develop the ability to measure the success and outcomes of these new programs in order to introduce new improvements for them. Further, I look forward to becoming a key partner in the management and success of the company.
Is there anything else that you would Madison team members to know about you?
During the past eight years, I have become a strategic human resources business partner specializing in recruitment, retention and management. I look forward to effectively communicating and offering resources to the entire Madison team.
Can you tell us a little more about yourself including what your enjoy doing outside of the office?
I am local to the Philadelphia area and graduated from Saint Joseph’s University. In my free time, I spend time my family, friends and our dog. I enjoy traveling and most recently went to London with my husband. I love food, dining out and baking and cooking. I like to stay active and run to keep fit.
On April 5, 2012, Madison Apartment Group competed in the Apartment Association of Central Pennsylvania’s Maintenance Mania® which was held at the Best Western Hotel & Conference Center in Harrisburg, Pennsylvania. The competition pitted 60 maintenance team members from four area multifamily management companies against each other in eight maintenance related challenges, designed to test their skills and knowledge and earn them a chance to grab the title Maintenance Mania National Champion. The maintenance team member with the quickest time in each event was awarded a $50 gift card. Prizes were also awarded to the maintenance team members with the top three quickest overall times and included $100 for 1st Place, $75 for 2nd Place and $50 for 3rd Place.
The following maintenance team members from Madison’s Pennsylvania communities represented the company in the Maintenance Mania event. Two earned top prizes. Madison at Dogwood and Madison at Logan West’s Aaron Dodsworth skills and speed earned him the 3rd Place in the quickest overall time while Madison at Hershey Height’s Charlie Smith grabbed 1st Place in the GE Appliance Repair event. Congratulations!
- Mark Coons, Madison at Society Hill
- Jason Gleiter, Madison at Hunt Club
- Thomas Herring, Madison at Montgomery
- Mike Bernade, Madison at Exton Crossing
- Kenny Block,Madison at Wynnewood Park
- Rich Pizarro, Madison at Macungie Village
- Rick Omick, Madison at Cedar Glen
- Jason Lake, Madison at Victoria Crossing and Madison at Woodland Plaza
- Michael Shaw, Madison at Exeter
- Charlie Smith, Madison at Hershey Heights
- William Benzel, Madison at Valley Manor
- Al Lezzi, Madison at Reed Farm
- Myrl Coons, Madison at Hamilton Park
- Javier Torres, Madison at Greenview Terrace
- Aaron Dodworth, Madison at Dogwood and Madison at Logan West
- Tracy Meir, Madison at Barrcrest Manor
- John Keilman, Madison at Westridge Garden
- Ryan Haring, Madison at Willowyck
Madison also earned the 2012 Maintenance Mania Team Spirit Award. Thanks to the 16 Madison team members who came out to cheer on their maintenance team members including Divisional Vice President Ann Marie Niklaus, Regional Property Managers Jeremy Devlin and Christine Murray, Senior Community Director, Toni Stockdale and Regional Marketing Coordinator, Kristen Troxell. In addition, Maureena Nichols and Marlena Umbenhauer from Madison at Hershey Heights, Jason Adams from Madison at Valley Manor, Tiffany Felker from Madison at Society Hill, Lauren Roth from Madison at Macungie Village, Jessica Givens from Hamilton Park, Nancy Miller from Madison at Greenview Terrace, Laura Appleman from Madison at Victoria Crossing and Matt Mengel from Madison at Reed Farm proudly supported their fellow team members at the event.
Maintenance Mania is a national competition where maintenance technicians compete against each other in skill-based games built around common maintenance activities. The competition includes a pinewood derby style car race where the cars are made out of maintenance supplies. NAA affiliates host Maintenance Mania® events across the country to recognize maintenance technicians with awards, prizes and bragging rights. Winners from each local event get a chance to qualify for a spot at the National Championship held at the annual National Apartment Association Education Conference & Exposition.
At Madison, we strive to continuously improve our company and communities across the United States by creating constant two-way communications between our executive and community team members.
In September 2011, we created a Directors Advisory Panel to give our Community Directors a voice in the company’s affairs, particularly in matters affecting Madison’s communities. Today, we are proud to announce that we have created a Service Directors Advisory Panel to give our Service Directors a voice in the direction and management of our communities.
The inaugural 2012-2013 Service Directors Advisory Panel will work directly with Madison’s senior management to generate innovative ideas, initiatives and feedback for improving maintenance processes at the property level as well as evaluating proposed changes or pressing issues affecting the maintenance of the communities and the apartment homes.
Members of the 2012 – 2013 Service Directors Advisory Panel include:
- William Riley, Madison Vinings Ridge – North Carolina and Georgia Region
- Leonardo Medina, Madison at Carrington Place – Florida Region
- Larry Ellerbe, Madison at Wood View – Illinois, Kansas, Missouri and Michigan Region
- Joe Camasto, Madison at Ridgetop – Oregon, Utah and Washington Region
- Jason Olweiller, Madison at Village Green – Pennsylvania Region
- Freeman Faulkner, Madison at Cypress Lakes – Arkansas, Missouri, Tennessee Region
- Shawn Dailey, Madison at Green Valley/Parktowne Homes – Pennsylvania Region
- Juan Garcia, The Crossings at Allen Square – Texas Region
- Al Izzei, Madison at Reed Farm – Pennsylvania and Connecticut Region
Appointed by Regional Leadership to serve 12-24 month terms, the Service Directors Advisory Panel members are selected based on their excellent personal communication skills, exceptional customer service, strong leadership ability, management expertise and understanding of Madison’s guiding principles. We congratulate them and look forward to their future successes.
At Madison Apartment Group, we’re committed to providing our residents with a quality living environment and outstanding service. To further enhance our customer service, we’re now partnering with Level One, a leading on-demand call center, to provide our residents with 24 hours a day, 7 days a week access to a live customer service representative to submit service requests, report a maintenance emergency or to inquire about apartment availability.
“A repeated comment on our ongoing resident surveys was that our residents wanted to speak to someone directly when they were experiencing a maintenance issue in their apartment home, “ commented Dean Holmes, chief operating officer of Madison. “Based on this feedback, we decided to partner with a responsive and highly regarded call center to allow our residents to speak to a live representative at their convenience.”
During normal hours, Madison’s residents may still speak to their community’s office team. However, if the office team is unable to answer the phone, the call will be redirected to the Level One call center. The residents will be asked to provide information on their service request or maintenance emergency. After normal business hours, all service request calls will be directed to the call center, where a representative will ask the resident a series of questions to gather information on the nature of the request. This information will be entered directly into our system so that our maintenance team can respond to the resident’s request more promptly and effectively.
Madison’s residents can continue to submit their service requests online through Madison’s online resident portal which is mobile friendly and even accessible through the company’s and each individual community’s Facebook Fan Page.
Level One is also providing support to Madison’s leasing staff so people can get information and schedule a tour 24/7 as well either online or by phone.
As a Divisional Vice President, Scott is responsible for overseeing the management of 28 communities in the Southeast for Madison Apartment Group. In this role, he works closely with four regional property managers to manage the company’s operations and team members in North Carolina, Georgia, Florida, Texas, Tennessee and Missouri. He recently joined Madison from Berkshire Property Advisors, where he was responsible for operations in the Southeast.
Already in his short tenure, Scott has been impressed by the Madison’s team members throughout the Southeast. He explains, “From the communities I have visited so far, I have witnessed very engaged associates that are very proud of their communities and their company.” He firmly believes that all team members add value to the value to the company and communities and is looking forward to working closely with them to remove barriers and help them achieve their best performance.
According to Scott, helping each community achieve and exceed their budgeted goals is one of his most important challenges he has as a divisional vice president. He understands that having the best people in the industry is critical in achieving these goals. To that end, Scott will continue to relentlessly recruit while growing and challenging the current team members to be the best they can be for themselves and Madison.
Scott also looks forward to bringing his knowledge and expertise in customer service to expand and improve Madison’s resident services programs.
Currently, he serves as president of the Lorings Square Homeowners Association and is an active member of the Atlanta Apartment Association. When he is not working or participating in industry events, Scott enjoys spending time with his wife and two Jack Russell Terriers in his home near Atlanta, Georgia. He also enjoys being outside, either working on his landscaping, automobiles or grilling for his family and friends. He is also active in his church.
Beginning this month, Madison Apartment Group will be offering free online echeck payments for all of its residents throughout the country.
“Our residents have come to expect online services and amenities from their management company,” commented Dean Holmes, chief operating office at Madison. “We have chosen to offer free echeck payments to all of our residents to further increase the convenience of online payments.”
Madison’s online services including rent payments and service requests are accessible anytime, anywhere via the company’s or the community’s individual website and Facebook Fan Page.
Madison Apartment Group has exceptional communities throughout the United States. This month, we’re taking a closer look at Madison at Dogwood in East Norriton, PA.
Location
This award winning community is located less than ½ mile from Route 202 and Germantown Pike, within minutes of the area’s major shopping and business centers. The Plymouth Meeting Mall is located less than a mile away and is home to Boscov’s, Chico’s, Coldwater Creek, Jos. A. Bank, Ann Taylor Loft, Whole Foods, P.F. Chang’s Asian Bistro, California Pizza Kitchen, an AMC Theatre and more. One of the country’s largest indoor shopping malls, Court and Plaza at King of Prussia, is just 10 miles away and offers over 150 specialty stores and upscale dining venues so shopping, dining and entertainment is never far away at Madison at Dogwood. Plus, the community is only 5 miles to both the PA Turnpike and I-476 for easy commuting to work, school and more.
Features and Amenities
Madison at Dogwood offers comfortable 1, 2 and 3 bedroom apartment homes with central air conditioning, large closest and private outdoor balconies or patios. New kitchens and bathrooms are available in some apartment homes.
The community is pet friendly and features:
• Private Community Pool
• Recreation Court
• Playground
• Discounted Gym Membership to Retro Fitness
• Controlled Building Access
• On-Site Laundry Centers
• Abundant Parking
• Preferred Employer Discounts
• Professional On-Site Management
• Responsive On-Site Maintenance
• 24 Hour Emergency Maintenance
• Online Payment Options
In September, Madison at Dogwood was awarded three 2011 Best in Apartment Living Awards by The Apartment Association of Greater Philadelphia. The Best Apartment Living Awards are bestowed annually to apartment communities exhibiting excellence in operation and service standards. Click here to read more about the awards given to this and other Madison communities.
Community Events
Madison at Dogwood is an active community that offers fun resident events where you can meet your neighbors. Throughout the month, the community hosts fun events like Pizza Day, National Dessert Day or National Peanut Butter Day. Currently, the community is participating in a Food Drive for Philabundance. The goal is to collect more than 100 lbs of food and residents are entered to win a $50 gift card when they donate to the cause. As you can see, Madison at Dogwood is well on its way to reach the goal!
Interested in making Madison at Dogwood your home?
For rental inquiries, availability, pricing and information about community life, please visit www.madisondogwood.com, call (610) 272-0683 or like us on Facebook.
At Madison Apartment Group, we are committed to providing our residents with quality living environments and outstanding service. We value the opinions and comments of our residents. In fact, we consider their feedback to be a crucial part of fulfilling our commitment to them. In an effort to further engage our residents in this process, we partnered with SatisFacts Research, a national resident satisfaction research company, to conduct an extensive online survey of our residents earlier this year.
Now we have begun a partnership with ResidentSurveys.com, a division of SatisFacts Research, to provide an online Resident Feedback Service called InsiteTM. Going forward, Madison residents will receive emails surveys when they move in or submit a service request. The surveys are completely voluntary and take less than a few minutes to complete.
The feedback from the surveys will assist us in improving and expanding our level of service to our residents.
If you are resident at a Madison community and you would like to update your contact information to participate in the surveys, please send an email to info@maglp.com or contact your management office today.
